01
Request
Contact Deskora first.
Share your order number, customer email, product name, and the reason you want to return or exchange the item.
Returns & Exchanges
A clear return path for a better workspace decision.
Deskora supports eligible returns and exchanges within 30 days, helping you shop office desks, ergonomic seating, meeting tables, and storage solutions with greater confidence. Review the guidance below before sending any item back.
30
Day return and exchange window for eligible items
24/7
Customer support for order and service questions
3-5
Business day standard delivery window for orders
Designed for confident decisions
Support for executive desks, standing desks, ergonomic chairs, storage, and collaborative office furniture.
Policy Overview
Returns should feel structured, not complicated.
Eligible Deskora items may be returned or exchanged within 30 days of delivery. To protect your request and ensure accurate handling, please contact our support team before returning any furniture, chair, desk, cabinet, or office accessory.
Start with support
Contact Deskora before sending anything back so we can review the order and provide the right next step.
Keep items complete
Items should be returned with original components, accessories, hardware, manuals, and packaging when available.
Protect the condition
Products should be unused, clean, unmodified, and in a resalable condition unless the request involves a verified issue.
Document the request
Include order information, product name, photos if needed, and a clear reason for the return or exchange.
Return Flow
Step By Step
Four careful steps from request to resolution.
A clear process helps protect larger office furniture orders, reduce handling errors, and make each return or exchange easier to review.
02
Review
Wait for return guidance.
Our support team will review the request and provide next steps if the item is eligible under the return window.
03
Prepare
Pack the item safely.
Keep the product protected with original packaging when possible, especially for desks, chairs, cabinets, and table parts.
04
Resolve
Receive the next outcome.
After review, eligible returns or exchanges will be handled according to the approved resolution details provided by support.
Condition Standards
Prepare office furniture with care before return review.
Office furniture often includes panels, legs, mechanisms, fasteners, drawers, casters, or surface finishes. Before returning or exchanging an item, confirm that all parts are present and the product is protected for handling.
✓
Include every component.
Return all hardware, assembly parts, removable shelves, casters, arm components, keys, and included accessories.
✓
Keep surfaces protected.
Use careful packaging to protect desktops, chair upholstery, storage finishes, and cabinet edges from avoidable damage.
✓
Send helpful details.
Photos, product names, order details, and short descriptions help support review your request accurately.
✓
Do not ship without guidance.
Unapproved returns may be delayed, misrouted, or difficult to verify, so always follow the support instructions first.
Desks & Tables
For large workspace pieces.
Review return guidance before moving executive desks, standing desks, workstation benches, or conference tables.
Office Seating
For seating and mechanisms.
Keep chair parts, casters, arms, cushions, and adjustment components together for return or exchange review.
Storage & Organization
For cabinets and shelving.
Include keys, drawers, shelves, hardware, and protective packaging for filing cabinets and office storage pieces.
FAQ
Answers for returns and exchanges.
These answers cover the most common Deskora return and exchange questions for desks, chairs, conference furniture, reception pieces, storage, and office organization products.
How long do I have to request a return or exchange?
Eligible Deskora items may be returned or exchanged within 30 days of delivery. Please contact support before sending any item back so your request can be reviewed properly.
What should I include in my request?
Include your order number, customer email, product name, reason for the request, photos if relevant, and whether you prefer a return or exchange.
Can I return an assembled desk, chair, or cabinet?
Contact support first. Furniture with assembled parts may require special handling guidance, and eligibility depends on item condition, completeness, and return timing.
Does the item need original packaging?
Original packaging is strongly recommended because it helps protect furniture surfaces, hardware, chair components, drawers, shelving parts, and table panels during return handling.
Can I exchange for a different office furniture item?
Eligible exchanges may be reviewed within the 30-day window. Share the original item details and the preferred replacement so support can guide the next step.
When should I contact support about a damaged or incorrect item?
Contact Deskora as soon as possible after delivery. Include clear photos of the item, packaging, shipping label, and any affected parts so the issue can be reviewed accurately.
Does Deskora offer free shipping?
Yes. Deskora offers free shipping on all products, and standard order delivery is typically 3-5 business days after processing and shipment.
Need Assistance?
Reach out before returning any item.
Deskora support can help review return eligibility, exchange options, missing components, delivery concerns, product condition questions, and next-step instructions for office furniture orders.
Email Support
support@deskora.lol
Phone Support
+1 704-375-9571
Business Address
1915 Dickens Ave, Charlotte, NC 28208, United States
Support Availability
24/7 customer support for Deskora orders, returns, exchanges, and product questions.
