01
Submit your request.
Contact Deskora support within 30 days of delivery and include your order number, checkout email, item name, and reason for the request.
Deskora Refund Policy
Clear return support for a better workspace decision.
Deskora wants every workspace purchase to feel considered, reliable, and easy to manage. This Refund Policy explains how eligible returns and exchanges are reviewed, what to prepare before requesting support, and how refunds are handled after an approved item is received and inspected.
30
Day return and exchange window on eligible items
24/7
Customer support for order and policy questions
3-5
Business day delivery window for shipped orders
Workspace Confidence
Return guidance for desks, office chairs, storage pieces, conference furniture, and workspace essentials.
Policy Overview
30 Day Support
Our refund policy is designed to be direct, organized, and easy to follow.
Eligible Deskora items may be returned or exchanged within 30 days of delivery. Before sending any item back, please contact Deskora support so your request can be reviewed and the correct return instructions can be provided.
Before You Return
A complete request helps us resolve your case faster.
Please include your order number, the email address used at checkout, the product name, and a clear description of your return or exchange request. This helps our team verify the order and provide accurate next steps.
01
Keep the product protected.
Items should be returned in safe, secure packaging to reduce transit damage.
02
Do not ship without approval.
Returns sent without support instructions may be delayed or unable to be processed.
03
Share useful details early.
Photos, product condition notes, and order information help our team review your request.
Furniture Review
Check desks, seating, and storage pieces after delivery and contact support if something needs attention.
Return Process
Follow these steps before sending a Deskora item back.
The return process helps protect the item, verify eligibility, and make sure your refund or exchange request is handled correctly.
02
Wait for review and instructions.
Our support team will review your information and provide return instructions if the item is eligible. Please do not send the item back before receiving instructions.
03
Prepare the item securely.
Repack the product carefully with all included parts, accessories, manuals, and protective materials whenever possible.
04
Inspection and refund handling.
Once an approved return is received and inspected, Deskora will process the eligible refund to the original payment method according to the approved return result.
What Can Be Reviewed
Desks
Seating
Storage
Support
Return coverage for workspace essentials.
Deskora reviews return and exchange requests across the workspace categories we offer, including office desks, ergonomic seating, storage furniture, reception pieces, and conference room solutions.
Desk and workstation orders
Executive desks, standing desks, computer desks, workstation benches, reception desks, and conference tables may be reviewed for eligible return support.
Office chair requests
Ergonomic chairs, executive chairs, task chairs, conference chairs, reception chairs, and drafting chairs may be reviewed under the same return window.
Organization furniture
Filing cabinets, bookcases, mobile pedestals, storage cabinets, locker cabinets, and shelving solutions should be checked carefully after delivery.
Exchange guidance
If an exchange is more appropriate than a refund, our team will review availability and provide next steps based on the approved case.
Office Seating
Review chair condition, included parts, and packaging before submitting a return or exchange request.
Condition Matters
Return eligibility depends on order timing, item condition, packaging, and support review.
Eligibility Notes
A return must meet practical review conditions.
To help ensure fair and efficient handling, return requests are reviewed based on timing, condition, completeness, and whether the product can be safely processed after arrival.
✓
Requested within 30 days
The return or exchange request should be submitted within 30 days after delivery.
✓
Product remains complete
Returned items should include original parts, accessories, hardware, manuals, and protective packaging whenever available.
✓
Item is safely packaged
Furniture and office products must be packed securely so they can travel safely during return shipping.
!
Some cases may be excluded
Items damaged by misuse, improper assembly, unauthorized modification, heavy wear, or missing key components may not qualify for a full refund.
Refund Policy FAQ
Answers for common return and refund questions.
These answers summarize how Deskora handles return timing, approvals, packaging, refunds, exchanges, and support communication.
How long do I have to request a return or exchange?
Eligible items may be returned or exchanged within 30 days of delivery. Please contact Deskora support within this window so your request can be reviewed before any item is sent back.
Can I send my item back without contacting support first?
No. Please wait for return instructions before sending an item back. Returns sent without approval or instructions may be delayed, misrouted, or unable to be processed correctly.
What information should I include in my request?
Include your order number, checkout email, product name, reason for the request, photos if relevant, and a clear description of the item condition.
When will my refund be processed?
After an approved return is received and inspected, Deskora will process the eligible refund to the original payment method. Your financial institution may need additional time to post the refund.
Are shipping costs refundable?
Deskora offers free shipping on all products. Refund handling may depend on the approved case details, item condition, and return review result.
Can I exchange an item instead of receiving a refund?
Eligible items may qualify for exchange support within the 30 day window. Exchange availability depends on item eligibility, product availability, and support review.
What if my order arrives with an issue?
Contact Deskora support as soon as possible with your order number, product name, photos, and a description of the issue. Early reporting helps our team review the case accurately.
How can I reach Deskora support?
You can reach Deskora through the contact page. Deskora provides 24/7 customer support for order questions, product guidance, returns, exchanges, and refund policy assistance.
Need Policy Help?
Send the details before returning any item.
For the smoothest return or exchange experience, prepare your order number, checkout email, item name, photos if relevant, and a short explanation of your request. Our team will review your case and provide the correct next step.
Business Name
Deskora
Support Email
support@deskora.lol
Support Phone
+1 704-375-9571
Business Address
1915 Dickens Ave, Charlotte, NC 28208, United States
Support Availability
24/7 customer support for return, exchange, order, and refund policy questions.
Deskora Refund Policy. Clear support for desks, office chairs, storage furniture, conference spaces, and organized work environments.
